Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021-2022 Baldrige Framework and Performance Excellence Criteria:
1. The actual language of each Item, including Notes.
2. A plain-English explanation of the requirements and rationale for each Item.
3. A table showing the similar requirements of the Criteria.
4. A summary of the requirements of each Item in flowchart form.
5. The key linkages between each Item and other Items.
6. An explanation of some potential adverse consequences.
7. Examples of effective practices.
Features of this edition include: