Refund policy

Refunds/Returns

• We hope that you are always satisfied with the products you purchase from AHCA Publications.  If you are not completely satisfied for any reason, you may return a book within 30 days if it is in saleable condition and accompanied by the original invoice/packing slip (USA only). All digital product orders are final and non-refundable.
• Products that contain or are available on CD-ROM or disk cannot be returned if the package has been opened unless product is damaged.
• Products must be returned in a re-sellable ("as new") condition.
• Shipping charges are non-refundable unless the product was defective and/or damaged in shipment, or the incorrect item was shipped.
• Return shipping charges are the responsibility of the purchaser.
  
• DO NOT return products without first contacting an AHCA customer service representative to receive a Return Merchandise Account (RMA) number. To obtain an RMA number, call an AHCA customer service representative at 1-800-321-0343 on weekdays between 9:00 a.m. and 3:00 p.m. Eastern Time. Once you have received your RMA number, clearly write it on the outside of the package.
• We recommend that all returns are mailed via UPS so that they may be tracked. AHCA will not be responsible for any items lost in the return mailing process.

Please ship returns to:
AHCA/NCAL Publications
45055 Underwood Lane Suite 110
Sterling, VA 20166

For more information on refund/returns, please call AHCA Publications at 1-800-321-0343.